Frequently Asked Questions
- IS MY PERSONAL INFORMATION KEPT PRIVATE?
Please be assured that your personal information is kept private and confidential. We will never share your information to other party for any reason.
- I’VE FORGOTTEN MY PASSWORD – WHAT SHOULD I DO?
To re-set your password, follow the ‘FORGOT YOUR PASSWORD’ instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.
- HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?
For information on delivery and shipping charges to your destination, view our shipping options
- CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?
Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details. However, we are unable to combine orders or add pieces to an existing order once it has been placed. If you need to make any amendments, please text/WA customer care on (+62) 812-1286-1626 for assistance.
- HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.